Return And Refund Policy

Return And Refund Policy

 

RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.
To start a return, you can contact us at diealbad@gmail.com. Please note that returns will need to be sent to the following address:
DR CLAUDIO BERNARD 142, CDMX, DF, 06720, Mexico
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to uswithout first requesting a return will not be accepted. Please note that if your country of residence is not Mexico, shipping your goods may take longerthan expected.
You can always contact us for any return questions at diealbad@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.